banner background

IT Support Officer

IT Support Officer

Website NewyTechPeople

This is a Fixed Term Contract until February 2023, based in Newcastle NSW. Potential for extensions.

Reporting to the Technology Services Manager, the IT Support Officer will be responsible for the daily support and helpdesk for all Information Technology Systems across NSW & ACT.

The primary function of this role includes the daily routine support of all IT resources within the company to ensure seamless operations. The role requires a high degree of hands on Information Technology experience combined with phone and remote desktop support.

Our ideal candidate will have the ability to manage multiple competing tasks, support education and training activities, and  demonstrating a working knowledge of ITIL support and change principles and the ability to maintain a customer focus working remotely across various sites.

This may involve some travel, or out of hours work and requires a high degree of knowledge of Microsoft platform servers and systems, knowledge of video conferencing and networking and ITIL service principles.

On a day-to-day basis you will:

  • provide IT Helpdesk and Support function across to ensure availability of resources to for users
  • Assist in the management of IT infrastructure, software and services, including contributing to the management of Microsoft Office365 suite, Windows O/S and Azure based servers and users
  • assist with basic networking configuration/maintenance/troubleshooting including switches, routers, LAN and WAN communication
  • support various other IT platforms including telephony, printing & video conferencing
  • contribute to the management of Windows desktop and applications including Microsoft Office
  • assist with IT Hardware, Standard Operating Environments (SOE), image deployment
  • manage user accounts, network file systems and other IT resources as required by the business
  • assist with the maintenance and management of physical security systems employed 

Please apply via the link or contact [email protected]

Upload your CV/resume or any other relevant file. Max. file size: 50 MB.

View Our Latest Jobs

Check out the latest jobs we’re filling at NewyTechPeople and apply online.

View Job Board