If you are a Senior Customer Success Manager who has a passion for developing capability in your leaders, and driving an exceptional customer experience, we would love to hear from you.
This Newcastle success story has become a leading global player in workforce management and safety, helping global companies keep millions of workers safe across ANZ, Europe and North America with their industry leading SaaS product.
Reporting into the Chief Customer Officer, you will be an experienced people leader who enjoys developing and coaching leaders/teams to deliver a proactive and data-led approach to customer success. The role will have 6-7 direct reports, overseeing a broader call centre who support customers to successfully navigate the systems.
It is not essential, you come from a technology background, you might be currently leading a customer success team in a professional services, finance or insurance business.
While no two days are the same, typical responsibilities will include:
Who we’re looking for:
Develop leadership capability – Above all a people leader and coach, who has some runs on the board in developing leadership capability within a customer focused business.
Role Model of Customer Success – Significant experience in a customer success environment that is fast-paced and change intensive, with the ability to influence team members to improve the customer experience.
Systems thinking and data driven – Comfortable with analytics to identify and predict customer risks and opportunities; able to translate insights into impactful actions. Proven success working across the organisational system to deliver optimal customer experiences and outcomes
Stakeholder Engagement – Excellent relationship and stakeholder management capabilities with sound negotiation and influencing skills
Tech Savvy – Experience successfully leveraging tech to deliver better customer and employee experiences
Apply via the link, if you don’t have a current resume and would like to find out more, contact Linda Apostolidis – 0420 845 795 for a quick chat to see if this opportunity is right for you.