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Digital Experience Manager

Digital Experience Manager

Website NewyTechPeople

Are you an established Digital Experience Professional that’s seeking growth and progression? 

If you join this national, market leading organisation based in Newcastle you’ll definitely be able to achieve this.  That’s because digital transformation and customer experience are high strategic priorities.  Programs and projects are rolling out across the business that have leadership buy-in, clearly defined goals, timings, the right technology and level of investment to make them a success.  A Digital Experience Manager that ensures they are implemented and optimised to deliver the best possible outcomes is critical.  So this role is high-profile and very well supported.

Your responsibilities will be interesting and diverse; you’ll lead the development of the digital experience strategy and oversee the implementation of multiple digital projects and BAU tasks.  You’ll set and define reporting metrics aligned to clear customer objectives.  Using your data and customer-driven approach, you’ll identify and integrate insights into DX projects.  You’ll be strategic and agile enough to implement improvements without compromising agreed priorities and deliverables.  With technical knowledge, project management and stakeholder management as your superpowers, you’ll keep multifunctional teams aligned to deliver KPIs.

You’ll report to the Head of Marketing and Customer Experience.  A highly regarded leader who supports her team with clear KPI’s, mentorship, and development opportunities.  The Marketing and CX team is one of the largest in Newcastle and is well structured; you’ll have two high-performing direct reports to manage.  By coaching them with a service and delivery mindset you’ll quickly build your collective profiles in the organisation.

If you’re an established digital experience manager, product owner or digital project manager and want to push yourself strategically and lead a team this role would be an ideal fit for you.  To be considered you’ll need a strong understanding of web/digital technologies and websites.  You’ll be required to demonstrate that you have exceptional project management, communication, and stakeholder management skills.  Ideally, you’ll have agile product owner certification and be experienced using the Sitecore suite of products including EX, and Contenthub.

What’s in it for you:

  • Competitive salary and benefits scheme 
  • Opportunities for ongoing professional development 
  • Flexible work arrangements
  • Free onsite bootcamps and yoga 
  • Free secured parking & cafe 
  • Company funded income protection 
  • Purchased leave 
  • Paid parental leave
  • Discounted private health plan 
  • Fitness passport 

Next steps:

NewyTechPeople is proud to be recruiting this role on behalf of a high-profile National organisation based in Newcastle.  If you would like to know more about them and this exciting opportunity please feel free to reach out to me, Melanie Gillam at NewyTechPeole on 0499 013 232 or [email protected]

Alternatively, please apply via the link.

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